Legal
Privacy Policy
Last updated: 10 August 2026
Who we are
Jaeger's Joinery is a sole trader carpentry and joinery business based in Surrey.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details below.
Jaeger's Joinery
Phone: 07984 310831
Information we collect
Depending on how you use our website, we may collect:
Your name, email address, phone number and postcode.
Details about your project, including descriptions, dimensions, timeframes and any photos you choose to upload.
Account information if you create an account.
Payment records relating to your purchase. We never receive or store your full card details.
Your marketing preferences if you choose to subscribe to our newsletter.
We use this information to:
Prepare quotations.
Communicate with you about your project.
Deliver the services you've requested.
Process payments securely.
Send service updates and, where you've chosen to receive them, marketing emails.
We may use software, including AI tools, to help organise and summarise the information you provide. Every quotation is reviewed, approved and sent by Tom before it's shared with you.
How long we keep your information
We keep project and quotation records only for as long as necessary to meet legal, accounting and warranty requirements.
Photos submitted with quotation requests that don't proceed are normally deleted after 12 months.
You can request deletion of your account and personal information at any time, subject to any legal obligations requiring us to retain certain records.
Keeping your information secure
We use technical and organisational measures to protect your personal information, including access controls that restrict who can see it and encryption of connections to our website and systems.
If a personal data breach occurs that is likely to pose a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it, and will contact you directly without undue delay if the breach is likely to result in a high risk to you.
Your rights
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction of inaccurate personal information.
Request a copy of your personal information.
Request deletion of your personal information where applicable.
Object to or restrict certain types of processing where applicable.
Withdraw your consent to marketing communications at any time.
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal information properly.
You can unsubscribe using the link included in every marketing email or contact us using the details above.
We aim to respond to all privacy requests within one month, in accordance with UK GDPR.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations. Any updates will be published on this page together with the revised Last updated date.