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Frequently Asked Questions

Questions, answered.

Popular questions

Getting Started

Getting started is simple. Tell us about your project in a short online consultation, or call Tom to talk it through. We'll then arrange a site visit to understand your requirements before preparing your quotation.

Start Your Enquiry

Yes. We provide free, no-obligation quotations for all projects.

Yes. A 20% deposit is required to secure your project in our schedule, with the remaining balance due on completion.

We work across Surrey and South London. Projects outside this area are considered on a case-by-case basis.

We'll usually provide your quotation within 24 hours of your site visit.

Design and Planning

Absolutely. If you're not sure what would work best, start an online consultation with as much information as you have, or call Tom. We'll discuss your ideas, recommend practical solutions and explore the options in more detail during your site visit.

No. Simply start an online consultation with whatever you have so far, or call Tom. We'll discuss everything in more detail during your site visit. Photos, measurements and inspiration images are always helpful, but they're not essential.

Yes. During the online consultation you can upload inspiration photos, Pinterest images or examples of designs you like. These help us picture your vision before your site visit, where we'll discuss everything in more detail.

Yes. Every project is made to measure, allowing us to create bespoke furniture for awkward spaces, alcoves, loft rooms, under-stairs storage and more. Take a look at our Projects page to see some examples.

See our Projects page

Yes. Where possible, we can design new furniture to complement your existing cabinetry, style and finishes.

Services

We specialise in bespoke fitted furniture, fitted wardrobes, media walls, home offices, alcove units, kitchens, staircases, doors, garden buildings and a wide range of bespoke joinery projects.

We can both supply and fit materials, or fit customer-supplied products where appropriate. We'll discuss the best option during your site visit.

Yes. Every piece is built specifically for your home and tailored to your space, requirements and style.

Yes. We work with both homeowners and commercial clients.

Installation

Every project is different. We'll discuss an estimated timeframe during your site visit and confirm it as part of your quotation.

We always aim to keep disruption to a minimum and work as cleanly and tidily as possible, protecting the surrounding areas throughout the installation.

If possible, clearing the area before we arrive helps us work more efficiently. If that's not possible, we'll discuss the best approach before installation.

Yes. We can remove existing furniture or cabinetry as part of your project where required.

Materials and Finishes

We work with a wide range of materials depending on your project, budget and chosen finish. We'll discuss the most suitable options during your site visit.

Yes. We offer a wide range of painted finishes to suit your home and personal style.

Yes. We can source and supply a wide range of handles, hardware and accessories to complete your project.

Pricing and Payments

Every project is unique, so costs vary depending on the size, materials and complexity. During your site visit we'll give you a realistic idea of the likely cost and, where possible, discuss different options to suit your budget. We pride ourselves on delivering high-quality craftsmanship backed by over 10 years of experience.

The remaining balance is due upon completion of your project.

Aftercare

Yes. All of our workmanship is backed by a 2-year guarantee.

Care requirements vary depending on the materials and finish. We're happy to provide an aftercare guide to help keep your furniture looking its best.

If you need us to return after your project has been completed, simply get in touch. We'll assess the issue and advise on the most appropriate next steps.

Starting Your Project

The online consultation helps us picture your project before we even speak. You can tell us about your space, upload photos, add inspiration and provide measurements, so we can respond more quickly and be better prepared for your site visit. If you'd prefer to speak to Tom directly, you're always welcome to call instead.

Start Your Enquiry

It helps if you have a rough idea of what you'd like, which room it's for, any preferred finishes, inspiration photos, approximate measurements and a few photos of the space. Don't worry if you don't have everything. Start the consultation with what you have, and we'll work through the rest during your site visit.

Still have a question? The best place to start is a short online consultation. I'll go through the details with you at your site visit.